Northern Star Support Services is a Victorian, family-run NDIS provider. We started because we saw too many participants getting boilerplate support — and we knew there was a better way to do this.
Every participant has their own story, their own goals, and their own definition of a good day. Our job isn't to standardise that — it's to support it.
We deliver the full range of NDIS services across Victoria, with a deliberately small-team approach that lets us actually know the people we work with. Your support coordinator knows your name. Your worker knows how you take your coffee. The office staff know what matters in your plan review.
We're proudly registered with the NDIS Quality and Safeguards Commission, fully compliant with the NDIS Practice Standards, and committed to continuous improvement. But more importantly: we answer the phone, we show up on time, and we follow through.
These aren't poster slogans. They're the standard our team is hired against, trained against, and reviewed against — every day.
The participant leads. We listen first, we plan second, we deliver third. Your goals, your routines, your call.
Choice, control, privacy and autonomy aren't bonuses — they're the baseline. Every interaction, every shift, every conversation.
We show up. We follow through. When something doesn't go to plan, we tell you first — and we fix it.
Language, faith, family, identity — they matter. Our team reflects the communities we serve, and we work to keep it that way.
Clear pricing, clear plans, clear feedback. No surprises in your invoice, no jargon in your service agreement.
Every complaint is a gift. Every shift is a chance to do better. We measure ourselves on outcomes, not activity.
Not aspirational marketing — these are operational commitments. Hold us to them.
That's the longest you should ever wait for a callback from our team. Most enquiries we respond to same-day.
We don't roster the next available body — we find someone who actually fits, and we'll keep trying until we do.
You'll have a named contact at our office. No call-centre menus, no ticket queues, no "we'll get back to you eventually".
We meet the full NDIS Practice Standards and operate with transparent quality and safeguarding processes. Every worker, every shift, every record.
Whether you're new to the NDIS, switching providers, or just exploring options — get in touch and we'll work out the rest together.