We help NDIS participants across Victoria live the life they want — at home, in the community, and on their own terms. Real people, real plans, no jargon.
Northern Star Support Services was built on a simple idea — disability support should be steady, respectful, and shaped around the participant, not the provider. We work closely with you, your family, and your support network to build a plan that genuinely fits your life.
Every participant's plan is unique — these are the supports we deliver most often. Mix and match what makes sense for you.
We're small enough to know every participant by name, and structured enough to deliver consistent, compliant, high-quality support every single shift.
Every plan is built with the participant, their family, and their support coordinator — not pulled off a template shelf.
Life doesn't run on a roster. We adjust shifts, supports and worker matches as your needs change — without the runaround.
Our team reflects the communities we serve. Language, faith, family — we work with what matters to you, respectfully.
No 40-page forms or waiting weeks for a callback. Here's exactly what happens when you reach out.
Call, email, or send a referral. We'll get back to you within one business day, often the same day.
We sit down (in person, video, or phone — your call) and listen. We learn about you, your goals, and your plan.
Together we map out which supports, which workers, and which schedule will actually work for your life.
Meet your team, run a trial shift, and adjust until it feels right. We review regularly — nothing is set in stone.
The Northern Star team showed up properly from day one. They actually listened, matched my son with a worker he clicks with, and they answer the phone. That's rarer than it should be.
We're based in Melbourne's north-west and deliver supports across metropolitan Melbourne and regional Victoria. Not sure if we cover your area? Just ask.
Couldn't find what you needed? Have a chat to a real human — we're happy to walk through anything in plain English.
Ask a questionWhether you're new to the NDIS, switching providers, or just exploring options — get in touch and we'll work out the rest together.